Last Updated: 15.08.2026
This Privacy Policy explains the general approach to protecting the privacy of users visiting www.smclojistik.com.tr, www.er-yildiz.com and related digital services.
This policy does not replace the KVKK Data Protection Notice that must be provided for specific data processing activities. Where personal data is collected via contact, quote, portal or other forms, an activity-specific notice is provided separately.
SMC Logistics and ER-YILDIZ Customs Brokerage
Address: Eğitim Mah. Uğurelli Sk. No: 2/9, 34722 Kadıköy – Istanbul / Türkiye
Phone: +90 216 541 00 59
E-mail: info@smclojistik.com / info@er-yildiz.com
Depending on the action you take, we may process your name and surname, phone, e-mail and company details; the contents of quote or contact requests; shipment/operation information; uploaded files and documents; IP, access and security logs; cookie, device/browser information and client portal usage records.
Data may be processed to respond to requests, prepare quotes, deliver services, manage operations and customer relations, ensure system security, fulfil legal obligations and protect legal rights.
If marketing, profiling, advertising or non-essential analytics activities are to be carried out, they are assessed separately and, where required, the user's explicit consent is obtained.
Only personal data that is necessary and proportionate for the specified purpose is processed. Mandatory form fields are kept limited to actual needs, and data that is no longer required is not retained unnecessarily.
Technical and administrative measures proportionate to the risk are applied to prevent unlawful processing of and access to personal data and to ensure its secure storage. Depending on the infrastructure used, these may include access control, authorisation, logging, backups, security updates and staff awareness practices.
The website may use third-party services such as maps, video, social media, messaging, analytics or CAPTCHA. The data flows, cookie usage and cross-border transfer effects of these services are assessed, and the necessary notices, consents and transfer mechanisms are put in place.
Links to external sites do not mean the Company has control over the content or privacy practices of those third parties.
Where infrastructure or services based abroad are used, data transfers are carried out on the basis of one of the transfer mechanisms provided for in Article 9 of the KVKK.
Personal data is retained only for as long as required by the processing purposes and mandated by legislation. When the retention need ends, the data is deleted, destroyed or anonymised.
Detailed information about cookies is provided in the Cookie Policy. Non-essential cookies are used only with your prior preference unless another legal basis applies.
Your rights under the KVKK and how to exercise them are explained in the Personal Data Protection Notice.
This policy may be updated in line with changes in legislation, technical infrastructure or business processes.